IntercoolerWebhook Activity
847
Total Events
327
Envelopes Sent
239
Envelopes Completed
73.1%
Completion Rate
2.4d
Avg. Turnaround Time
Recent Events
| Event Type | Envelope ID | Subject | Sender | Received |
|---|---|---|---|---|
| completed | a3f8b2c1... | NDA — Acme Corp & Brightline Partners | Sarah Chen | Feb 25, 2026 9:42 AM |
| sent | d7e2f9a4... | Service Agreement — Q1 2026 | Marcus Johnson | Feb 25, 2026 9:18 AM |
| signed | b1c4d8e3... | Sales Contract — Enterprise Tier | Priya Patel | Feb 25, 2026 8:55 AM |
| delivered | e5f1a7b9... | Employment Agreement — Onboarding | Sarah Chen | Feb 25, 2026 8:31 AM |
| completed | c9d3e6f2... | NDA — Acme Corp & Vertex Solutions | Marcus Johnson | Feb 24, 2026 4:47 PM |
| sent | f4a8b2c7... | Vendor Services Agreement 2026 | Priya Patel | Feb 24, 2026 3:22 PM |
| declined | g2h6i1j5... | Sales Contract — SMB Package | Sarah Chen | Feb 24, 2026 2:09 PM |
| completed | h8i3j9k4... | Employment Agreement — Tech Team | Marcus Johnson | Feb 24, 2026 11:34 AM |
| signed | k7l2m8n3... | NDA — Confidential Research Agreement | Priya Patel | Feb 24, 2026 10:05 AM |
| voided | n4o9p5q1... | Service Agreement — Legacy Account | Sarah Chen | Feb 23, 2026 5:48 PM |
Sender Performance
Envelope Volume by Sender
| # | Sender | Sent | Completion |
|---|---|---|---|
| 1 | Sarah Chen | 142 | |
| 2 | Marcus Johnson | 98 | |
| 3 | Priya Patel | 87 | |
| 4 | David Kim | 54 | |
| 5 | Rachel Torres | 41 |
Timing & Duration
Avg. Send to Complete2.4 days
Median Turnaround1.8 days
Min Turnaround12 min
Max Turnaround18.6 days
Same-Day Completion41.3%
Envelope Activity by Day
MonTueWedThuFriSatSun
Peak DayWednesday
Peak Hour10:00 AM
Hourly Distribution Heatmap
Envelope creation by hour (darker = more activity)
6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
Busiest Hour10:00 – 11:00 AM
After Hours Activity9.2%
Template vs. Scratch
68%
Template
From Template (68%)
From Scratch (32%)
Unique Templates Used12
Avg. Custom Fields4.7
Top Templates
| # | Template | Uses | Avg. Time |
|---|---|---|---|
| 1 | NDA — Standard | 87 | 1.2d |
| 2 | Service Agreement | 64 | 1.8d |
| 3 | Sales Contract | 52 | 2.6d |
| 4 | Employment Agreement | 39 | 3.1d |
| 5 | Vendor Contract | 24 | 4.2d |
Workflow Features Used
Auto Navigation84%
Allow Reassign61%
Allow Comments47%
Expiration Enabled38%
Wet Sign Allowed9%
Expiration Settings
21.4
Avg. Expiration Days
Envelopes with Expiration124 (38%)
Expired Before Complete11 (8.9%)
Most Common Duration30 days
Shortest Expiration7 days
Signer Performance
Signer Timeliness
Avg. Time to Open3.8 hrs
Avg. Time to Complete (after open)11.4 min
Total Avg. Turnaround2.4 days
Opens Within 1 Hour31.7%
Opens Within 24 Hours79.4%
Bottleneck Analysis
Signers causing the most delays
| Signer | Avg. Delay | Occurrences |
|---|---|---|
| legal@acmecorp.com | 6.2 days | 14 |
| cfo@brightline.co | 4.1 days | 9 |
| j.harris@client.io | 2.7 days | 7 |
| procurement@vendor.com | 1.9 days | 5 |
Routing Order Performance
Average completion time by position
Signer 1 (First)5.8 hrs
Signer 29.2 hrs
Signer 314.1 hrs
Signer 4+22.7 hrs
First signers are 37% faster than average. Later signers tend to delay more.
Completion Rates
73%
Complete
Completed (73.1%)
Declined (8.9%)
Voided/Expired (18.0%)
Avg. Reminders Before Action1.8
Device & Delivery Analysis
Desktop Completion62%
Mobile Completion34%
In-Person Signing4%
Mobile Avg. Completion Time7.1 min
Desktop Avg. Completion Time12.3 min
Signature Behavior
Avg. Tabs Signed per Signer3.9
Optional Fields Left Blank28.1%
Pre-filled Fields Unchanged88.4%
Fields Modified by Signer11.6%
Signers Using Draw Signature29%
Signers Using Type Signature71%
Document & Field Analysis
Document Attributes
Avg. Documents per Envelope1.8
Avg. Pages per Document6.2
Total Pages Processed9,432
Largest Document48 pages
Document Types
Content Documents91%
Certificate/Summary9%
Field Types Distribution
signHere1,284
dateSigned1,076
fullName924
initialHere712
title481
company398
Field Validation & Completion
Avg. Required Fields5.4
Avg. Optional Fields2.9
Required Field Completion100%
Optional Field Completion71.9%
Most Skipped Optional Fields
Phone Number47% blank
Title38% blank
Company24% blank
Pre-fill Analysis
58%
Pre-filled
Pre-filled by Sender (58%)
Filled by Signer (23%)
Left Blank (19%)
Pre-filled envelopes complete 31% faster on average
Custom Field Usage
| Field Name | Usage | Fill Rate | Top Values |
|---|---|---|---|
| account_type | 217 (66%) | 97% | New (52%), Existing (34%), Renewal (14%) |
| contract_value | 184 (56%) | 100% | Avg: $18,400 | Range: $2,500 – $380K |
| department | 147 (45%) | 92% | Legal (41%), Sales (36%), HR (23%) |
| reference_id | 121 (37%) | 94% | Auto-generated |
| region | 98 (30%) | 88% | West (38%), East (29%), Central (22%), South (11%) |
Workflow & Routing
Routing Configuration
Avg. Routing Steps2.1
Single Signer Envelopes41%
2–3 Signers46%
4+ Signers13%
Max Signers (Single Envelope)7
Time per Routing Step
Step 1Step 2Step 3Step 4+
Longest Single Step12.4 days
Avg. Idle Time Between Steps31 min
Parallel vs Sequential
19%
Parallel
Parallel Routing (19%)
Sequential Routing (81%)
Parallel routing is 38% faster for multi-signer envelopes
Performance by Role
| Role Type | Avg. Time | Volume |
|---|---|---|
| Primary Signer | 4.1 hrs | 327 |
| Internal Approval | 2.3 hrs | 214 |
| External Client | 11.2 hrs | 189 |
| Legal Review | 24.7 hrs | 48 |
| Executive Sign-off | 18.3 hrs | 31 |
Operational & Compliance
Audit & Security
IP Logging Enabled100%
Certificate of Completion239 envelopes
ID Verification Used18 recipients
Access Code Protected7.4%
SMS Authentication4.9%
Event Status Summary
Completed239 (73.1%)
In Progress59 (18.0%)
Declined29 (8.9%)
Voided11 (3.4%)
System Reliability
100%
Webhook Delivery Rate
Total Webhooks Received847
Avg. Processing Time52ms
Failed Deliveries0
Expiration & Failures
Expired Without Completion11 (3.4%)
Avg. Time Before Expiration21.4 days
Expired at First Signer72%
Reminders Sent (Total)486
Action After Reminder74.7%
Advanced Insights
Cycle Efficiency
Avg. Idle Time (Between Signers)41 min
Total Processing Time2.4 days
Active Signing Time11.4 min
Efficiency Ratio0.3%
Most time is spent waiting for signers to open and review documents
Throughput Analysis
Avg. Daily Envelopes28
Peak Throughput (Single Day)61
Weekly Growth Rate+4.1%
30-Day Trend
Process Optimization
Fastest completing configurations
| Configuration | Avg. Time |
|---|---|
| Template + Pre-fill + Single Signer | 3.4 hrs |
| Template + Pre-fill + Parallel | 6.1 hrs |
| Template + No Pre-fill | 11.2 hrs |
| From Scratch + Sequential | 24.6 hrs |
Signer Experience
New Signers (First Time)128 (39%)
Returning Signers199 (61%)
New Signer Avg. Time16.8 min
Returning Signer Avg. Time8.2 min
Returning signers complete 51% faster due to familiarity
Quarter-End Analysis
Seasonal patterns detected
Q1 2026 vs Q4 2025+31%
Last Week of Quarter Spike+64%
Month-End vs Mid-Month+28%
Holiday Season Dip-51%
Recommendations
✓ Enable Parallel Routing — could save 38% time on 81% of multi-signer envelopes
ℹ Increase Pre-fill Usage — pre-filled envelopes complete 31% faster on average
⚠ Address Legal Bottleneck — legal review averaging 24.7 hrs vs 5.8 hrs for first signers