Real-Time Intelligence

Dashboards

75+ metrics extracted and visualized from every Docusign event. Your dashboard populates in real time — no setup, no queries, no waiting for IT.

What's Included

Six analytics tabs automatically built from your Docusign events, covering every dimension of your signing workflow — from how your team sends to how your signers behave.

Intercooler analytics dashboard overview

Sender Performance

Understand how your team sends documents and where opportunities exist to improve throughput.

  • Envelope volume by sender
  • Average creation-to-send time
  • Send-to-completion duration
  • Activity trends by day and week
  • Top templates by usage
16+ metrics

Signer Performance

Track signer behavior to identify bottlenecks and understand where completion rates drop.

  • Average time to open
  • Time to complete after opening
  • Bottleneck signer analysis
  • Completion rates by signer
  • Opens within 1hr / 24hr
20+ metrics

Document & Field Analysis

Analyze document structure and field completion patterns to optimize your forms.

  • Documents per envelope
  • Field type distribution
  • Required vs optional fields
  • Pre-fill effectiveness
  • Custom field usage
12+ metrics

Workflow & Routing

Optimize signing workflows by understanding routing patterns and step-level timing.

  • Average routing steps
  • Time per routing step
  • Parallel vs sequential routing
  • Performance by signer role
  • Multi-signer analysis
10+ metrics

Operational & Compliance

Monitor envelope status, system reliability, and compliance indicators across your account.

  • Envelope status breakdown
  • Webhook delivery rate
  • Expired envelope tracking
  • Reminder effectiveness
  • ID verification usage
15+ metrics

Advanced Insights

Deep analytics for process optimization and strategic decision making.

  • Cycle efficiency ratio
  • Throughput analysis
  • New vs returning signers
  • Weekly growth trends
  • Device and delivery analysis
18+ metrics

Unified View

Every event across your webhook in a single, searchable table. Filter by event type, sender, signer, template, or search by subject and envelope ID.

Click any row to expand the full event detail — recipients, form fields, custom fields, and document metadata. Everything Docusign sent, exactly as received.

Use the unified view to audit specific transactions, trace a signing issue back to the raw event, or pull up a signer's full history in seconds.

Unified all-events view
Custom analytics view

Custom Views

Go beyond the standard tabs. Custom views let you configure your own metric layouts — choose which charts and tables matter most to your team and arrange them into a view that fits your workflow.

Each webhook can have multiple custom views, accessible by anyone with dashboard access. Build once, share with your whole team.

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